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Frequently Asked Questions

We have a team of WordPress experts that can handle almost any request, up to 30 minutes. This includes adding content, installing plugins or themes, adjusting CSS, HTML, and Javascript, and more. We ask that you submit one request at a time so we can complete it as quickly as possible, usually within a couple of hours. We have a team of developers working 24/7. We find that our clients are fair and reasonable and enjoy working with us.

We find that most WordPress problems can be fixed within 30 minutes. Here is an example list of types of tasks that IS included with your plan. If you send a task that is outside of our scope we will contact you and provide you some options or quotes to help assist you. Here are examples of items that are NOT included in our service.

We strive to complete all tasks within 8 business hours, but it usually happens MUCH faster. If we need additional information or clarification about the job we will notify you via email. Our team is available 24/7 except on major national holidays like Thanksgiving, Christmas, and New Years.
When you first sign up, we will ask you to provide your us with your WordPress login information and your website hosting login info or FTP/Cpanel URL, username and password.
Each plan is designed to support 1 website. But, we can definitely help you with additional websites, just sign-up for additional packages and we will be happy to assist you with them.
Our plans are flexible. You can upgrade/downgrade or even cancel at any time in order to meet your current needs. Just email us at and let us know which plan you’d like to change to.
If something should happen to your website and you need us to restore it from a previous backup, just email us. We provide daily backups and keep them for up to 90 days, so you’ll always have the most recent copy of your site available to restore.
We’re confident you’ll love working with us, but in case you don’t we offer a 100% money back guarantee. Just let us know within the first 30 days of subscribing.

Yes, we accommodate single jobs as well. Click here to inquire a single support task for only £45 per hour. You can send us your website support request describing your request and we will work to resolve the issue for you.